Live Ops Guide
Master the Real-Time Service Finder
Live Ops connects players in real-time for Star Citizen services. This guide walks you through everything — from initial privacy consent to completing your first service request and using emergency panic broadcasts.
Why This Matters
The Problem
Live Ops has multiple moving parts — provider status management, hailing mechanics, request workflows, urgency levels, and emergency broadcasts. Jumping in without understanding the system can lead to missed hails and confusion.
Our Solution
This guide covers every aspect of Live Ops from both the provider and requester perspectives. Follow the steps below to get set up, understand the status flow, and make the most of the real-time service system.
Key Benefits
Everything you need to succeed
Provider Walkthrough
Step-by-step setup: accept privacy consent, choose your service type from 20 options, set your in-game location, and go online. Manage your status between Online, Busy, and Away.
Requester Guide
How to browse available providers, send hails with service details and payout offers, and track request status through all six stages from pending to completed.
Emergency Protocols
How panic broadcasts work: send emergency alerts to all online organization and alliance members. When to use them and how responders are notified.
Privacy Explained
What the privacy consent covers, what location sharing means in practice, how your data is protected, and how to opt out at any time.
How It Works
Get started in just a few simple steps
Accept Privacy Consent
Live Ops requires a one-time privacy consent because it shares your approximate in-game location with other players. This is required for the location matching features.
Choose Provider or Requester
Providers go online with a service type and location. Requesters browse available providers. You can switch between roles at any time.
Hail and Respond
Requesters send hails with service type, description, location, payout, and urgency. Providers have a 2-minute window to accept or decline.
Complete and Rate
Track the service through Accept, On Route, Arrived, and Completed. After completion, both parties rate the interaction to build reputation.
Frequently Asked Questions
Got questions? We've got answers.
What's the consent requirement?
Live Ops requires a one-time privacy consent because it shares your approximate in-game location with other players. This enables the location-based matching features. You can revoke consent at any time from settings.
Can I be both a provider and requester?
Yes. You can go online as a service provider while also browsing and sending hails to other providers for different service types.
What are the three urgency levels?
Normal is for standard requests with no time pressure. Urgent is for time-sensitive situations where you need help soon. Emergency is for immediate needs and is displayed more prominently to providers.
How do ratings work?
After a service is completed, both the provider and requester can rate the interaction from 1 to 5 stars. Ratings contribute to your overall reputation score visible on your profile and in Live Ops listings.
What happens if a provider doesn't respond?
If a provider doesn't respond within the 2-minute window, the hail expires and you can send a new one to a different provider. The non-responsive provider remains online unless their heartbeat expires.
Ready to Try It?
Open Live Ops and go online as a provider or browse available services. The guide is here whenever you need a refresher.